Frequently Asked Questions

If you have any questions that are not addressed here, please contact us at product@antaraetp.com

Can I cancel a document after sending it?

Yes, you can void a document by selecting Void. An email notification will be sent to the recipients, and the document will no longer be available for signing.

Can I edit a document before sending it for signature?

No. Once a document is sent, it cannot be modified for security reasons.

Can I re-send a document to different recipients?

Yes. Navigate to Document Templates or Submissions, then select Add Recipients.

Can I save my signature and initials for future use?

Yes. You can upload or draw your signature and initials in Profile > Signature and Initial Section.

Can I schedule when a document is sent or viewed?

Yes, IzeSign offers the following options:

1. Send Later – Schedule a document to be sent at a later time.

2. Reminders – Set automatic reminders for recipients.

3. Expiry Date – Set a deadline for the recipient to sign, with an automated reminder sent one day before the expiration date. Expired documents will be moved to the Void page.

Can I send documents for signature requests?

Yes. You can upload a document and invite multiple signers via email. Each recipient will receive a secure link to review and sign the document.

Can I sign documents on my phone?

Yes, IzeSign is fully mobile-friendly and compatible with smartphones and tablets.

Can I track the signing process?

Yes, IzeSign provides real-time tracking, allowing users to monitor:

1. Who has signed.

2. Who is pending.

3. Sending reminders to recipients.

Does IzeSign support CC and BCC recipients?

Yes:

1. CC (Carbon Copy) recipients receive a copy of the document and are recorded in the audit log.

2. BCC (Blind Carbon Copy) recipients receive a copy but are not recorded in the audit log.

Do signers need an account to sign a document?

Yes, recipients must create an account before accessing and signing documents.

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